Question 1

What is Chatbase?

Accepted Answer

Chatbase is a no-code platform for building AI chatbots and support agents that are trained specifically on your own content — PDFs, website pages, documents, and help-center articles — so answers stay grounded in your business instead of generic AI knowledge.

Question 2

How much does Chatbase cost?

Accepted Answer

Chatbase has a free plan for testing, then paid tiers starting at Hobby ($40/mo, or $32/mo billed annually), Standard ($150/mo, the most popular tier), and Pro ($500/mo) for white-labeling and higher volume. Larger teams can request custom Enterprise pricing. Every paid plan is metered by a monthly message-credit allowance rather than unlimited usage.

Question 3

Does Chatbase have a free trial or free plan?

Accepted Answer

Yes — there is a free plan with limited monthly message credits and a single AI agent, enough to build and test a chatbot before upgrading. It is not intended for production traffic, since the credit allowance is small.

Question 4

Can Chatbase handle phone calls, not just website chat?

Accepted Answer

Yes, on the Standard plan and above Chatbase includes voice and telephony support, so the same trained agent that answers website chat can also answer inbound phone calls using the same knowledge base.

Question 5

Is Chatbase good for customer support automation?

Accepted Answer

Chatbase is one of the strongest no-code options for first-line support automation because it grounds answers in your actual documentation and can hand off to a human via its built-in helpdesk when a conversation needs one. Businesses commonly use it to deflect a large share of repetitive support tickets — freeing human agents for complex cases.

Question 6

Can I white-label Chatbase and resell it to clients?

Accepted Answer

Yes. The Pro plan removes Chatbase branding entirely, which is why AI automation agencies frequently use it to sell "custom AI agent" builds to clients as a productized service, often billed as a one-time setup fee plus a recurring retainer.

Question 7

Is Chatbase worth it in 2026?

Accepted Answer

For teams that need a fast, retrieval-grounded chatbot without building RAG infrastructure themselves, Chatbase remains one of the most reliable picks — the setup speed and accuracy-from-your-data model hold up well. Just budget for the Standard tier if you expect real traffic, since the Hobby and Free plans are better suited to testing than production support volume.